TWC Explains How to Report Fraud for Employers

Texas Workforce Commission • April 14, 2021

The Texas Workforce Commission (TWC) released a new video for Texas employers that provides instructions on how to report fraud due to identity theft. Unemployment benefits fraud is a crime that creates waste and impacts the employer-supported fund TWC uses to pay unemployment benefits to claimants. The purpose of the video is to provide instructions that employers can use to identify and report fraudulent claims due to identity theft. Employers responding quickly to TWC notices can help TWC detect identity theft claims faster and lock the accounts before payments go out.

In 2020, the Texas Workforce Commission identified 234,268 suspicious claims, approximately 6.82 percent of the total number of claims for 2020. Perpetrators use identity information they stole from somewhere else before they file the claim with TWC. This means the information is real, but the claim is not. Unemployment benefits identity theft occurs when an imposter uses another person’s personal information, like their name and Social Security number, to file a claim for unemployment benefits. Take steps to secure your identity online by practicing Internet security best practices. Treat your TWC account and all accounts like you would your bank account. The Texas Workforce Commission must investigate every unemployment benefits claim to confirm identity and to lock accounts that are fraudulent.


If you are an employer and received a Notice of Application for Unemployment Benefits fromTWC stating that you or an employee has filed a claim, and the claim is false, please follow the instructions for reporting a false claim listed in the official TWC letter. For convenience, these are the same instructions:


  • Go to the Employer Benefits Services system (www.twc.texas.gov/businesses/employer-benefits-services).
  • Under Separation Options, select “Still Working” or “Never Worked Here,” as appropriate. 
  • Add any additional details in the Separation Details box. You can type “Fraud – still working” or “Fraud – never worked here.”

 

After you have done this vital step, please also report the identity theft by visiting TexasWorkforce.org and clicking the green button to report ID theft. TWC will only contact you if we need clarification regarding the information provided. Reporting fraudulent claims using the portal in English or Spanish on the TWC website will give users a confirmation receipt that the information has been received. Individuals who report suspected ID theft fraud to TWC by other means do not always receive a call, email, or letter in response to the information they provided.

The new video for employers on how to report identity theft fraud can be found on TWC’s YouTube page (www.youtube.com/user/TexasWorkforceComm). For more information on how to report identity theft fraud and steps you can take to avoid identity theft fraud, please visit TexasWorkforce.org. If you don’t have access to the internet or if you would like to report identity theft fraud anonymously, you can call 800-252-3642. The fraud hotline and TWC’s website are both available 24 hours a day, 7 days a week.

Community meeting in a conference room, with people seated facing a speaker near flags and a screen.

October 13th: Let’s Celebrate National Disability Employment Awareness Month (NDEAM)

By Workforce Solutions East Texas & Vocational Rehabilitation Services • September 1, 2026
Workforce Solutions East Texas (WSET) and Texas Workforce Solutions–Vocational Rehabilitation Services invite you to join us in celebrating National Disability Employment Awareness Month (NDEAM) on Tuesday, October 13, 2026, from 9 to 11:30 a.m. The event will be held at the Workforce Solutions East Texas Center in Tyler, located at 1421 S. Beckham Avenue, Tyler, TX. This year’s theme, “Celebrating Value and Talent,” recognizes the contributions, skills, and perspectives that people with disabilities bring to East Texas workplaces and communities. At Workforce Solutions East Texas, we are committed to helping create workplaces where people of all abilities can succeed. NDEAM is an opportunity for employers, community partners, job seekers, and advocates to come together, learn from one another, and celebrate the value of an inclusive workforce. Attendees can expect meaningful conversations, networking opportunities, participant success stories, and resources for employers interested in building teams that include and support people of all abilities. Whether you are an employer seeking talented candidates, a community organization supporting individuals with disabilities, or someone interested in learning more about available services through Texas Workforce Solutions–Vocational Rehabilitation Services, we invite you to attend. Join us as we celebrate the value and talent that people with disabilities bring to businesses, organizations, and communities across East Texas.
Success Story poster for Work Experience Program with a woman’s portrait and the name Ashley Stevenson.

Building a Brighter Future: Ashlee Stevenson’s Journey from Determination to Opportunity

By Workforce Solutions East Texas • August 26, 2026
At just 24 years old, Ashlee Stevenson already knows the meaning of perseverance. As a mother of three young children, Ashlee’s greatest motivation has always been creating a better future for her family. While balancing the responsibilities of motherhood, she began searching for a path that would allow her to build a meaningful career in healthcare and provide greater opportunities for her children. Ashlee’s journey began when she discovered the Workforce Innovation and Opportunity Act (WIOA) Program through an online search. She was looking for more than just assistance with school; she needed support that would help remove the barriers standing between her and her goals. Through WIOA, she found the encouragement, resources, and guidance she needed to take the next step toward her dream of working in the healthcare field. “I wanted to go back to school to get a certification or degree in healthcare to get my foot in the door,” Ashlee shared. “I eventually would like to get into nursing school, but having a CMA or something to help me start is my goal. I wanted to make a future for my babies.” Soon after enrolling in the program, Ashlee accepted a Work Experience placement as an HR Administrative Assistant. Through the Work Experience (WEX) program, Ashlee gained valuable hands-on experience in an administrative role within a healthcare setting. Her responsibilities included scanning and uploading documents, organizing records, printing materials, and assisting with employee onboarding. The experience helped her develop skills that directly connect to her future career goals. “Healthcare does a lot of the same type of administrative duties,” Ashlee explained. “The interaction with employees also helped me practice for future clients.” Although Ashlee was determined to succeed, the journey was not without challenges. Balancing work, school goals, and her children's needs required dedication and resilience. There were times when unexpected situations, such as her children becoming ill, made her worry about whether she could continue. However, with the support of her placement site and Workforce Solutions East Texas, Ashlee found the encouragement she needed to keep moving forward. “They were really patient with me,” she said. “My Career Navigator, Antavia, was really sweet. She would come up to the job and talk to me and give me advice.” One of Ashlee’s proudest accomplishments was completing her WEX hours despite the obstacles she faced. Rather than allowing challenges to become setbacks, she chose to stay committed to her goals. “I’m proud of completing my hours and not quitting and letting myself give up because of the obstacles,” Ashlee shared. A key part of Ashlee’s success was the support she received from her Career Navigator. From helping her prepare for interviews to providing encouragement during difficult moments, Antavia became a source of motivation and stability throughout Ashlee’s journey. When Ashlee needed professional attire for an interview, Antavia and her co-workers at Workforce Solutions East Texas found options for her professional journey, as well as a few for her personal use. “I didn’t have the proper clothes for the interview, and they found some office clothes to give me,” Ashlee said. “I’m really thankful for that because I had pregnancies back-to-back and didn’t really have much, so that was great.” Beyond practical assistance, Ashlee valued the personal encouragement and compassion she received. During challenging times, Antavia reminded her of her purpose and encouraged her to continue pursuing her goals. “She would have conversations with me and remind me of my why for being in the program,” Ashlee shared. “I don’t really have the support system that I need, and she was there to uplift me during difficult times.” Ashlee also expressed that one of the most meaningful moments of her experience was when Antavia prayed with her, offering encouragement that she will carry with her beyond the program. Today, Ashlee has successfully completed her Work Experience placement and is continuing to move forward toward her healthcare career goals. She plans to pursue her Medical Assistant certification as the next step toward eventually entering nursing school and creating the future she envisions for her children. Through her experience, Ashlee gained more than workplace skills...she gained confidence, resilience, and the belief that she can overcome challenges. “My biggest lesson was to not give up and to have patience,” Ashlee said. “The WIOA program taught me a lot.” For others considering participating in the Work Experience program, Ashlee offers this encouragement: “Why not try? It’s worth the chance. The only thing holding you back is you hesitating.” Ashlee’s story is a reminder that with determination, support, and the courage to take the first step, barriers can become stepping stones toward a brighter future. Throughout it all, Ashlee has remained grateful for having a team dedicated to her success. Workforce Solutions East Texas is proud to have supported Ashlee on her journey and celebrates her commitment, perseverance, and continued pursuit of success.
Four people standing at a conference backdrop beside a blue “Success Story: Shayanne Foil” sign

From Seeker to Navigator: Shyanne Foil’s New Purpose After Job Loss

By Workforce Solutions East Texas • August 26, 2026
Life has a way of changing course when we least expect it. For Shyanne Foil, a career built in the loan and real estate industry came to an abrupt halt when the housing market crashed. Determined to keep moving forward, she transitioned into a position at Sanderson Farms, only to face another life-changing obstacle when major surgery left her unable to continue in such a physically demanding role. To overcome financial hardship from the loss of her job, Shyanne turned to Health and Human Services for assistance and qualified for Temporary Assistance for Needy Families (TANF). Through TANF, she was introduced to the CHOICES Program at Workforce Solutions East Texas—a decision that would ultimately change the direction of her life. "When I enrolled, my advisor Jessica was so amazing," Shyanne recalled. "She asked about my life outside of work and took the time to understand my health concerns and my responsibilities caring for my son, who also has medical needs. Other employers found reasons to dismiss my application because of those challenges. Jessica reminded me that I could still do other things and worked hard to support me every step of the way." Committed to creating a brighter future, Shyanne embraced every opportunity the program offered. She completed a Microsoft Excel class, participated in the Job Connection workshop, and remained engaged throughout the process. One of the most impactful moments came during a resume review with the Job Connection team. "I had a lot of certifications but was still struggling to find work," she said. "After they reviewed my resume, I realized I had support. Their encouragement lifted me up. There are jobs made for me to do." During that process, Workforce staff members Gabby and Korey encouraged Shyanne to apply for an opening at Workforce Solutions East Texas. Believing in the skills she had developed over her career, she took the leap. On July 6, 2026, Shyanne began her new role as a WIOA Career Navigator. "It was very validating to receive the job offer," she shared. "After so much rejection, it meant everything to finally have someone believe in me. It felt so validating to finally be seen and valued." Today, Shyanne has come full circle. The same organization that helped her rebuild her confidence is now the place where she helps others find hope and opportunity in their own employment journeys. Reflecting on her experience, she offers encouragement to anyone considering the CHOICES Program: "It can feel like an inconvenience in the beginning to qualify, but you have no idea what will come out in the end. Just keep showing up consistently, and the people at Workforce will show up for you." Shyanne now encourages others with the personal mantra that carried her through her journey: "I am doing enough, but I am worth more effort." She hopes her story inspires others facing similar challenges to recognize their value, believe in their potential, and never settle for less than they deserve. With perseverance and the right support, opportunities can become life-changing realities. Shyanne is more than a Workforce Solutions East Texas employee...she is living proof of the life-changing impact of perseverance, opportunity, and support. Having once walked through the doors seeking a new beginning, she now welcomes others with the same encouragement that helped transform her own future. Her journey is a powerful reminder that with determination, the right resources, and people who believe in your potential, today's challenges can become tomorrow's greatest success story.
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