TWC Offers Employers Guidance on Protecting Their Business
Texas Workforce Commission • August 24, 2020
TWC educates business owners on employment fraud
The Texas Workforce Commission (TWC) asks for employers to help to prevent unemployment benefit overpayments by reporting employees receiving wages through Paycheck Protection Program loans or who refused acceptable work to TWC.
According to the Federal Trade Commission (FTC), to date, Americans have lost approximately $77 million in fraud to date, related to COVID-19, including federal aid programs and unemployment benefits.
To protect Program Integrity, TWC is asking employers to assist in preventing unemployment fraud by reporting employees who are currently, (or have in the past), received wages through the Paycheck Protection Program (PPP) loans, and are also receiving (or have received in the past) unemployment benefits during the same period. Employers can email the information to TWC at PPPreporting.BPC@twc.state.tx.us, and are asked to provide the employee’s name and last four digits of their Social Security number if available.
Receiving payments through PPP loans may disqualify claimants from receiving unemployment benefits under the regular program or the CARES Act UI Programs. There are multiple ways the receipt of these funds could impact UI eligibility, including whether the individual remains unemployed, or partially unemployed, or whether the individual has reportable income.
Promptly reporting suspected fraud to TWC can not only help protect Texas businesses, but also employees who need benefits. Failure to report information to TWC may negatively impact charges to an employer’s account on future unemployment claims.
In addition, employers are also asked to report employees who refused work. These instances can be reported through a
dedicated Employee Work Refusal Portal. Refusal to work may impact eligibility for benefits, though there are exceptions and TWC previously issued guidance to unemployment claimants on acceptable reasons to refuse suitable work. Each case is reviewed individually by TWC to determine benefit eligibility.
TWC would also like to remind employers to carefully review any Notices of Application for Unemployment Benefits or Notice of Maximum Potential Chargeback they receive for accuracy.
If a business receives a Notice of Application for Unemployment Benefits or Notice of Maximum Potential Chargeback from TWC (both pictured below) for an employee who has not separated from employment, or if the notice has incorrect separation information, employers should respond to the notice as soon as possible through the UI Submission Upload- Employers only portal, Employer Benefits Services System, the TWC fraud hotline at 800-252-3642 or TWC.fraud@twc.state.tx.us.
Workforce Solutions East Texas welcomed an excellent crowd on July 8, 2026, for a ribbon cutting celebrating its new Tyler Workforce Center in Midtown Centre. The event marked an important milestone for the organization and highlighted its continued commitment to expanding access to workforce services in one of East Texas’s key communities. Workforce Solutions East Texas provides no-cost services for employers and job seekers and is part of the broader Texas Workforce Solutions network overseen by the Texas Workforce Commission. Guests heard remarks from Congressman Nathaniel Moran, Workforce Solutions East Texas Board Chair Gene Keenon, Chief Elected Officials Board Chair Marion County Judge Leward LaFleur, ETCOG Executive Committee 2nd Vice Chairman and Smith County Commissioner Ralph Carraway Sr., and ETCOG Executive Committee Chairman and Whitehouse Mayor James Wansley. Located at 1421 S. Beckham Avenue, the new center strengthens Workforce Solutions East Texas’s presence in Tyler and offers a larger, more connected space for service delivery. The 28,500-square-foot facility brings departments together under one roof and was designed to support employers, job seekers, and community partners with convenient access and room for future growth. The new center reflects the organization’s mission of connecting East Texans to opportunity while helping businesses recruit, hire, train, and retain skilled workers. Through local partnerships and support from the Texas workforce system, Workforce Solutions East Texas continues working to strengthen the regional economy and create pathways to long-term success for East Texas families and communities.
Each July, Disability Pride Month is celebrated as a time to recognize the history, achievements, experiences, and contributions of people with disabilities. The observance traces back to July 26, 1990, when the Americans with Disabilities Act (ADA) was signed into law, marking a major milestone in disability rights. The first official Disability Pride Month was later recognized in July 2015 during the 25th anniversary of the ADA. Disability Pride Month is not only a celebration but also a reminder of the importance of visibility, accessibility, and inclusion. It highlights the disability community’s ongoing advocacy and the progress made through legislation, public awareness, and collective action. One of the most recognized symbols of Disability Pride is the Disability Pride flag. In 2019, writer Ann Magill, who has cerebral palsy, created the original flag after a negative experience at an ADA anniversary event. The first design featured bright zigzagging stripes over a black background, meant to symbolize the barriers people with disabilities face. However, members of the disability community shared that the design could trigger symptoms for some individuals with visually sensitive disabilities when viewed on screens. In response to that feedback, Magill revised the design by straightening the stripes, muting the colors, and adjusting the arrangement to better accommodate red-green colorblindness. The updated flag reflects the community’s commitment to accessibility and collaboration, showing how people can work together to meet differing access needs. Magill also placed the design in the public domain, making it available for all to use and adapt. Each color in the Disability Pride flag carries meaning: Red represents physical disabilities Gold represents neurodiversity White represents invisible disabilities and undiagnosed conditions Blue represents emotional and psychiatric disabilities Green represents sensory disabilities, including deafness and blindness Faded Black background represents mourning and rage for victims of ableist violence and abuse Disability Pride Month also offers an opportunity to reflect on the history of disability rights legislation in the United States. Over the last century, important laws have helped expand services, protect civil rights, and improve access to employment and public life. Milestones include the Smith-Fess Act of 1920, the Social Security Act, the Vocational Rehabilitation Act Amendments, the Rehabilitation Act of 1973, the ADA, the Rehabilitation Act Amendments of 1992, and the Workforce Innovation and Opportunity Act (WIOA). Together, these laws helped shape a stronger framework for inclusion, employment support, nondiscrimination, and access to services for people with disabilities. They also reflect the work of advocates, policymakers, and communities who pushed for a more equitable society. During Disability Pride Month, we recognize both progress made and the work that continues. It is a time to celebrate identity, honor disability history, and reaffirm the importance of creating communities and workplaces where everyone has the opportunity to participate fully.
For Verlie Mae Snyder, caregiving has always been more than a profession; it is a calling rooted in faith, compassion, and love for others. Originally from the Philippines, Verlie Mae worked as a Registered Nurse in her home country for eight years after earning her degree. “I love to care for people,” she shared. Working in a faith-based hospital, she believed God was the true healer and that caregivers were tools for bringing comfort and hope to those around them. In 2000, she fulfilled her dream of coming to the United States with deep gratitude and purpose. “I have a giving heart, and I want to give it to the American people,” she said. Her journey was not without challenges. She attempted to pass the NCLEX but struggled with the transition to computer-based testing. Though she did not obtain her U.S. nursing license, she never allowed that to define her. “Nursing isn’t just a license or paper; it’s about loving and caring for people.” Her journey took her through Maryland and Washington, D.C., before eventually settling in Tyler, Texas, where she worked in nursing homes and hospice care, including during the COVID-19 pandemic. Known for using music to comfort patients, she often helped residents reconnect with cherished memories through song and conversation. She also spent a year and a half caring for a local veteran with dementia, creating meaningful memories through simple joys like lake visits, birdwatching, and ice cream outings. Reflecting on his passing in 2025, she said, “I was sad, but happy that I could give him good memories at the end of his life.” After this chapter, Verlie Mae enrolled in Workforce Solutions East Texas through the RESEA program (Reemployment Services and Eligibility Assessment), which helps individuals receiving unemployment benefits return to work through career coaching and job-search support. There, she met Career Navigator Cheryl Jackson, who helped her strengthen her resume, prepare for interviews, and rebuild her confidence. “She told me, ‘Verlie Mae, you ARE a nurse,’” Verlie Mae recalled. “She lifted me up.” Through Workforce Solutions East Texas, she also accessed training and resources that strengthened her skills. “I tell everyone, go to Workforce Solutions East Texas, and they will help you,” she said. “Workforce has so many programs to help workless people or people that do not know what they want to do.” After months of persistence and faith, Verlie Mae found her next calling at Breckenridge Village of Tyler, a nonprofit residential community supporting adults with intellectual and developmental disabilities, where she now serves as a Direct Care Professional. “At Breckenridge Village, I found more than a job; I found a home,” she said. The faith-based environment and focus on kindness align closely with her values. Verlie Mae encourages others to remain hopeful and seek support when needed. “You have to love your work,” she said. “When you love what you do, you come home happy, not tired.” Through every chapter of her journey, Verlie Mae Snyder has remained guided by faith, strengthened by compassion, and committed to serving others. Her story is a reminder that purpose is not defined by a title, but by the lives you touch along the way.
