Workforce Solutions East Texas Precautions and Service Changes in Response to COVID-19
Workforce Solutions East Texas • March 18, 2020
Event Cancellations, Center Closures to the Public, and Service Availability to Individuals with Employment Impacts
As emergency declarations have been made at the National, State, and with multiple counties in our area due to the Coronavirus (COVID-19), the Workforce Solutions East Texas (WSET) team has mobilized to ensure the health and safety of customers and staff, while ensuring that our business services, early childhood development programs and workforce services, will continue throughout our East Texas region.
Dr. Robert Haberle, Chairman of the Workforce Solutions East Texas Board, said, “Our hearts are with our communities. Our critical businesses depend upon a skilled and healthy workforce to bring their products to market and an equally healthy customer base to buy those products. WSET will continue to serve our employers by helping workers and those wanting to work in every way possible. We will safeguard the Centers, limit exposure for participants and staff, and still find ways to keep our friends and neighbors in jobs that allow them to bring home a paycheck. We’re here to serve, in the most effective ways possible.”
The WSET team is committed to meeting the needs of job seekers and employers in our fourteen-county region, and we want to ensure that the health and safety of our customers and staff are taken into consideration in these difficult times. To combat the spread of COVID-19, effective at 8:00 AM, Thursday, March 19th, our workforce centers will close to the public. Although we are not allowing visitors, we will continue to serve WSET customers. At this time, we anticipate the centers will remain closed through May 1st. We invite all job seekers, to continue job search with www.WorkInTexas.com, and to contact our career advisers at 1-844-ETWORKS (844-389-6757)
for individual assistance. Staff will be making online service applications, required program orientations, and virtual events available on our website, in the near future.
If you are a worker whose employment has been disrupted by economic changes caused by COVID-19 concerns, we can assist you in finding new work or training for a higher-skilled role in related industries. WSET provides an array of services and programs that are designed with career development at every stage of your workforce journey, including up-skilling opportunities with local training providers. We can also provide information on unemployment benefits from the Texas Workforce Commission. Please contact TWC’s Unemployment Benefits hotline at 800-939-6631
if your employment has been impacted by COVID-19.
For our business community, WSET can assist with customized proactive outplacement services or layoff aversion strategies at no cost. Rapid Response services provide early business-focused intervention assistance designed to transition affected workers to their next employment. Our services are tailored to each company, based on the needs of the affected employees. Please call our Business Services team at 1-844-ETWORKS (844-389-6757), or email employerservices@easttexasworkforce.org, for more information on Rapid Response services for employers.
For families taking part in our child care and early childhood learning programs throughout the East Texas area, we are working with our child care services providers to ensure a continuum of care for currently enrolled children, as events arise that may lead to a temporary change in a parent’s work, education, or training status. If you have questions, please contact our WSET Child Care Services team for assistance at easttexas.ccs.customers@gmail.com
or 1-800-676-8283.
The U.S. Department of Labor has published the "Guidance on Preparing Workplaces for COVID-19" to help reduce the impact of Coronavirus. The guide also provides information to help employers and workers regarding issues they may face, including effects on wages and hours worked under the Fair Labor Standards Act (FLSA) and job-protected leave under the Family and Medical Leave Act (FMLA). Access that guide at: https://www.dol.gov/newsroom/releases/osha/osha20200309
We have to prepare ourselves for the days ahead and we have taken precautions to maintain the safety and security of our employees and customers as best we can,” said WSET Centers Director, Mary Ann Rojas. “We are so fortunate to have the infrastructure in place to continue to serve our constituents which are located throughout a 14-county region. We will mobilize our call center to assist those needing direct personal assistance. We will have virtual workshops and our Career Edge platform to walk you through any process whether it is helping you with a resume, applying for training assistance or referring to the appropriate services. We are ramping up to have specialists assigned to assist those being laid off and we will continue to work with our employers to find better ways to connect with the job seeker. Meanwhile we will continue to assess the situation daily.”
WSET will continue to monitor the COVID-19 situation and share important updates and resources on our website at www.easttexasworkforce.org/COVID-19, and through our social media networks. For more information, contact WSET Centers Director, Mary Ann Rojas at (903) 561.8131.
The Texas Workforce Commission (TWC) today announced the launch of a new online resource for Texas employers. The Child Care Resources for Employers webpage is designed to help employers better support their employees’ child care needs. “We are empowering Texas employers with the tools they need to support working families, which is a critical component of our state’s economy,” said TWC Chairman Joe Esparza. “This resource is a strategic investment in our workforce that helps businesses retain talent and ensures Texas remains the best state to live, work, and raise a family.” The new webpage was created in response to Senate Bill 1265, passed by the 89th Texas Legislature. It offers clear information on several topics including child care assistance programs, available state and federal tax credits, and dependent care savings accounts. The webpage also shares best practices and policies that businesses can adopt to help their employees access reliable child care. Studies show that supporting child care needs can improve employee morale, reduce absences, and increase productivity. The Texas Restaurant Association (TRA) was a key partner in passing the legislation and developing the webpage. Their advocacy highlighted the need for these resources across all industries. “We hear consistently from local business operators that they want to help their employees access child care, but they don’t know where to start,” said TRA Chief Public Affairs Officer and Co-Founder of Employers for Childcare (E4C) Kelsey Erickson Streufert. “We are grateful for the TWC’s partnership creating the new Child Care Resources for Employers webpage, and we look forward to building on this momentum to expand working families’ access to affordable, quality childcare.” This new resource makes it easier for Texas employers to offer benefits that help attract and retain their workforce. The webpage provides guidance on how employers can survey their staff to understand their specific child care challenges. This helps businesses offer the most effective and impactful support. The Child Care Resources for Employers page can be found within the Texas Work & Family Policies section of the TWC website. Employers are encouraged to visit the webpage to learn more.
When Tahyua Crowder arrived in Tyler, she was searching for more than a job. She was searching for stability, hope, and a fresh start. After leaving a domestic violence situation, she found herself rebuilding her life in a new city, uncertain of what the future would hold. But one thing she did know was where to turn for support. Having worked with Workforce Solutions programs from across the state of Texas since the age of 15, Tahyua understood the value of having a team that believed in her potential. “Every time I was in a bind, I knew I needed to go back to Workforce Solutions to tighten up,” she shared. “I was always able to go to Workforce.” Although Tahyua was in a new place with new people, she knew there was a Workforce Solutions office somewhere close. Eventually, she arrived at a Workforce Solutions East Texas office for assistance where she was able to access services through the CHOICES program for TANF recipients. From the beginning, Tahyua stood out. She approached every step of the program with determination and professionalism, completing her job search logs correctly from day one. Her secret was simple but powerful: organization and discipline. “Take notes. Write everything down. Don’t rely on memory,” she advised. “Set personal deadlines before the actual due date.” As she participated in the Keys to Success class, a webinar series designed to support and develop job readiness skills, Tahyua found encouragement not only from staff, but also from her peers. Listening to others share their experiences helped her reflect on her own growth and motivated her to keep moving forward. She described the Workforce Solutions team as “very loving, very caring, and warm,” adding that throughout her journey, staff ensured she had access to every available resource, from transportation assistance and gas cards to guidance in making career choices. What impacted Tahyua the most was the unwavering support and dignity she received during one of the hardest seasons of her life. “I was so lost when I moved here,” she said. “Everyone was very encouraging. They were adamant that I get up and understood that I had the power to change my life.” That encouragement and support eventually paid off. After completing program services and participating in mock interviews through WIOA, Tahyua impressed staff with her confidence and professionalism. Her success during those interviews opened new opportunities and strengthened her confidence in what she was capable of achieving. Tahyua was eventually offered a job on the CHOICES team. Her CHOICES Career Navigator, Jessica Vinson, remembers the moment well, stating that she just knew that Tahyua “would be a great addition to our already great CHOICES team!” Tahyua proudly served as a coworker alongside the very team that once supported her through crisis and transition. “Mount Everest had nothing on me,” she said when describing the transition from participant to employee. Unfortunately, restructuring happened in the program which caused Tahyua to begin job searching again. Although sad to leave her new team, she refused to let this event bring her down. So, Tahyua came through the doors of Workforce Solutions East Texas as a client once more. Not long after beginning job search, Tahyua found an exciting new career opportunity that was the perfect fit for her. Tahyua began working at LHH as an Insurance Agency Specialty. Tahyua shared that her recruiter at the company said that the interviewing team had “nothing but to say but amazing things” about her interview and they were thoroughly impressed. Tahyua is now confident and thriving in her new role with a great salary. “I felt accomplished,” she said. “This has been such an uphill battle. I was nervous and afraid I was going to lose everything. When I got that offer, I said I knew I could do this.” Today, Tahyua continues building a future she once feared was out of reach. She says her experience taught her that perseverance truly pays off, and that success comes from learning to bloom where you are planted. Now, Tahyua has even higher ambitions. “I want to go higher. Make management. Be over my own team and be in a position where I can treat others with the dignity and respect that I was given from my team at Workforce.” Throughout her journey, Tahyua remained grateful to her Career Navigator and dedicated team at Workforce Solutions East Texas that supported her through her journey. To others beginning their own journey, Tahyua offers this advice: “Blow your ceiling. Don’t have limits. Erase everything you’ve been through and what you’re coming from.” Her hope is that others facing difficult circumstances will see her story and realize that success is possible no matter where they begin. “I hope someone will see my story and understand that the distance from the bottom to the top is not as far as it seems.” Her journey, from participant to staff member to her new role as an Insurance Agency Specialty worker, represents perseverance, resilience, the power of a dedicated support network, and the importance of believing in yourself even during life’s hardest moments.
CCS Business Industry Support staff Tonia and Aerial recently facilitated a successful Directors Connect session in Athens, titled “Let’s Get Motivated.” This professional development training focused on empowering early childhood leaders with effective strategies to build motivated, engaged, and committed teams. Throughout the session, participants explored practical approaches to boosting staff morale, strengthening workplace relationships, and reducing employee turnover. The training highlighted how motivation, recognition, communication, and strong leadership practices directly influence staff performance and long-term retention. Directors also examined both intrinsic and extrinsic motivators, gained insight into effective feedback practices, and engaged in reflective activities designed to support professional growth within their programs. Feedback from participants was overwhelmingly positive. Directors particularly appreciated learning new and creative ways to celebrate and recognize their staff. Many also valued the training’s encouragement-focused approach, noting that it provided them with practical, actionable strategies to uplift and support their teams. This session reinforced the important role early childhood leaders play in fostering positive workplace cultures where staff feel valued, supported, and empowered—an essential foundation for strong, thriving programs.
