Workforce Solutions East Texas Service Location Changes
Workforce Solutions East Texas • January 31, 2020
Two Center Closures, New Partner Sites, Enhanced Mobile Workforce Center Travel Schedule
Workforce Solutions East Texas (WSET) announces service location changes for Cherokee and Rusk County residents with the closure of its centers in Jacksonville and Henderson, as well as the addition of a new partner site with the Jacksonville College Library, and an enhanced Mobile Workforce Center travel schedule.
Workforce centers located in Jacksonville and Henderson closed at the end of December, which was approved by the WSET Board and confirmed by the Chief Elected Officials board. The centers were closed due to funding reductions and low visitor traffic. WSET is committed to continuing services in these areas and encourages new and existing customers to access services and assistance through other mediums, such as our new partner site, enhanced mobile workforce center travel schedule, centralized call center, and online services.
WSET has established partnerships with community organizations to set up Access Point locations for job seekers to receive assistance. The first Access Point Site is now open at the Jacksonville College Library, located at 105 B J Albritton Dr in Jacksonville. This site has a WSET resource area where job seekers can register for WorkInTexas.com, receive assistance with job search, resume writing, workshops and access to resources during the service hours of Monday – Thursday, 8 AM to 4 PM. New Access Point Sites are also planned to open in Henderson and Emory in the coming months.
“Our pledge is ‘Serving You Where You Are,’” said Doug Shryock, Executive Director for Workforce Solutions East Texas. “Workforce Solutions East Texas is committed to keeping up with the ever-changing needs and accessibility of our 14-county region customers, as well as being good stewards of the funding we are trusted with. While yes, some of our office doors may close, know that we have established service methods in order to continue meeting client needs. We’re not just serving customers in buildings anymore.”
The Workforce Central Call Center is open Monday – Friday, 8:00 AM – 5:00 PM. New and existing customers can speak directly to a caseworker by calling 1-844-ETWORKS (389-6757). Nearly all the services handled by a staff member in center locations are available over the phone, making access convenient for our clients.
WSET has also expanded its footprint in recent years to include designated off-site locations through Mobile Workforce Centers. Three mobile centers currently navigate through the region, to bring staff-assisted services and computer job-search capability directly to areas in the region without a workforce center. The Mobile Workforce Centers are equipped with multiple computers, a meeting and training area and flat-screen televisions for presentations of community announcements, job postings and advertisements by firms looking for workers. A travel schedule for our Mobile Workforce Centers can be viewed on our Locations page. With the closure of the centers in Jacksonville and Henderson, The Mobile Workforce Center travel schedule has been enhanced to include more scheduled stops in the affected communities.
Job seekers may also fill out an online pre-application
clients to get the process started on applying for services. WSET will continue to maintain all services available in its five existing centers located in Athens, Longview, Marshall, Palestine, and Tyler.
Finding and keeping great employees is one of the biggest challenges for any business. Texas Workforce Solutions–Vocational Rehabilitation Services (TWS-VRS) offers support to help employers do both. TWS-VRS partners with businesses to provide customized solutions for hiring and retaining employees with disabilities. These services are designed to save time, reduce costs, and strengthen your workforce. Hire with confidence TWS-VRS connects employers with qualified, pre-screened candidates. This helps reduce recruitment time and costs while giving businesses the chance to build a more diverse and inclusive workforce. Employers can also benefit from customized training opportunities that can be delivered directly at their worksite. This ensures new hires are prepared to succeed from day one. Access expert support at no cost Partnering with TWS-VRS gives businesses access to expert consultants who specialize in workplace accommodations and assistive technology. These professionals can help you find practical solutions to support your employees. Employers can also receive guidance on available tax credits and incentives, helping offset costs while improving workplace accessibility. Support and retain valued employees TWS-VRS also helps businesses retain employees whose performance may be affected by a physical, sensory, or mental impairment. Services include: Counseling and guidance Skills and workplace assessments Accommodation consultations Referrals to community support resources These services are available to employees who are: Experiencing challenges due to a disability At risk of losing their job Returning from disability-related leave Seeking advancement but need additional support The benefits of job retention Keeping experienced employees benefits both the individual and the business. With support from TWS-VRS: Businesses retain trained and knowledgeable staff Employees maintain income, benefits, and seniority Recovery time can improve with continued engagement at work Long-term disability impacts may be reduced Partner for success TWS-VRS provides common-sense solutions that help businesses hire qualified candidates and support employees already on the job. Partner with TWS-VRS today to build a stronger, more inclusive workforce while saving time and resources.
Workforce Solutions East Texas (WSET) is pleased to announce the relocation of its workforce center to the Midtown Centre. The new Tyler workforce center location will open in mid-April and operate at the Midtown Centre shopping center at 1421 S. Beckham Avenue. The business hours are Monday through Friday, from 8 a.m. to 5 p.m. Workforce Solutions East Texas is a community partnership providing no-cost recruitment and employment services to businesses and job seekers in the East Texas area. The chief elected officials in the region, the Workforce Solutions East Texas Board, and the board's administrative agency, the East Texas Council of Governments, elected to lease the 28,500-square-foot facility. The boards approved entering a seven-year lease term with three three-year extension options. “We’re excited to offer employers and prospective employees a tremendous facility. It allows ample space for recruitment of skilled workers, interviewing, training, enhancing respected skills, and receiving the resources necessary to become valued, long-term assets to the Tyler business community and the surrounding area. I believe employers will see this facility as a force multiplier to ongoing work in building their businesses. Employees will see this as a critical link between their hard work in preparation and the job in which they’ll excel. Together, we’ll set the stage for the next generation in Tyler’s economic development,” said Workforce Solutions East Texas’ Executive Director, Doug Shryock. “Please bear with us as we will be opening in phases, as upgrades to the facility are underway.” The current Workforce Solutions East Texas—Tyler office at 4100 Troup Highway will be closed to the public beginning March 20th at 5:00 PM until mid-April to move. During this time, staff will serve customers virtually by calling 1-844-ETWORKS. What assistance can Job Seekers receive at a Workforce Solutions center? Job listings and referrals Resume assistance Veterans services Community resource information Child care information Copier, fax machine, telephone, and computer access Internet access Labor market information Career exploration and planning GED information & referral Job search workshops Occupational training information Access to Vocational Rehabilitation and other partners What assistance can Employers receive at a Workforce Solutions center? On-site recruiting Interviewing and hiring Job Fairs Internet-based job postings Assistance with customized skill training Wage and labor market information Employee layoff assistance Additional assistance is available to veterans, individuals with disabilities, and people who have been dislocated from a job. Details on workforce center locations and service hours can be viewed at www.easttexasworkforce.org/locations.
When Dawson McElroy walked into Workforce Solutions East Texas, he was seeking more than a job—he was seeking a new direction in life. Fresh out of rehab, Dawson was determined to rebuild. “I was in a bad dip in my life, and I wasn’t doing too good,” he shared. “I had just gotten out of rehab and was looking for a job when I heard about the WIOA program.” Dawson had long dreamed of earning his Commercial Driver’s License (CDL) and becoming a truck driver, but the cost of training made it feel out of reach. Through the WIOA program at Workforce Solutions East Texas, he found the opportunity he needed to turn that dream into a plan. With support from the Workforce team, Dawson enrolled in CDL training at Texas State Technical College in Marshall, taking a major step toward a career that could offer stability, independence, and the chance to see the country. “The WIOA program is a very step-by-step process,” Dawson explained. “You keep timesheets, you stay in contact with your advisor, and it keeps you responsible. It kept my mindset in the game and helped keep me on track.” That structure, and the people behind it, made all the difference. Dawson worked closely with his advisors, including Sheila Godfrey, Leticia Hollins, Theressa Jackson, and Theresa Hoffer, who guided him through each step of the program. They checked in on his progress, helped him navigate challenges, and ensured he had the support needed to stay focused on his goals. “If I messed up on anything, I could always talk to my advisor, and they would help me fix it,” Dawson said. “They stayed in the loop with me about what I needed to do.” Beyond training support, the program also helped remove barriers that could have derailed his progress. Assistance, such as gas cards and transportation support, ensured Dawson could continue attending training and completing work requirements. “They are willing to go that far in the WIOA program,” Dawson said. “I’m thankful to the workforce team and everybody that helped me.” Thanks to the support and guidance of his team, Dawson overcame his barriers and achieved two milestones along his journey: earning his CDL license and landing a new job at Horizon Cables. Reflecting on how far he has come, Dawson speaks openly about the challenges of his past and the power of choosing a new path. “The past me was in a deep, deep rut. Rock bottom had a basement and I’ve seen that,” he said. “But that doesn’t mean you can’t succeed. If you give yourself the opportunity to get clean and move forward, there’s nothing stopping you from succeeding in this life.” Dawson’s journey is a powerful example of how the right support, structure, and opportunity can help individuals rebuild their lives—turning second chances into new careers and new beginnings.
