Workforce Solutions East Texas Service Location Changes
Workforce Solutions East Texas • January 31, 2020
Two Center Closures, New Partner Sites, Enhanced Mobile Workforce Center Travel Schedule
Workforce Solutions East Texas (WSET) announces service location changes for Cherokee and Rusk County residents with the closure of its centers in Jacksonville and Henderson, as well as the addition of a new partner site with the Jacksonville College Library, and an enhanced Mobile Workforce Center travel schedule.
Workforce centers located in Jacksonville and Henderson closed at the end of December, which was approved by the WSET Board and confirmed by the Chief Elected Officials board. The centers were closed due to funding reductions and low visitor traffic. WSET is committed to continuing services in these areas and encourages new and existing customers to access services and assistance through other mediums, such as our new partner site, enhanced mobile workforce center travel schedule, centralized call center, and online services.
WSET has established partnerships with community organizations to set up Access Point locations for job seekers to receive assistance. The first Access Point Site is now open at the Jacksonville College Library, located at 105 B J Albritton Dr in Jacksonville. This site has a WSET resource area where job seekers can register for WorkInTexas.com, receive assistance with job search, resume writing, workshops and access to resources during the service hours of Monday – Thursday, 8 AM to 4 PM. New Access Point Sites are also planned to open in Henderson and Emory in the coming months.
“Our pledge is ‘Serving You Where You Are,’” said Doug Shryock, Executive Director for Workforce Solutions East Texas. “Workforce Solutions East Texas is committed to keeping up with the ever-changing needs and accessibility of our 14-county region customers, as well as being good stewards of the funding we are trusted with. While yes, some of our office doors may close, know that we have established service methods in order to continue meeting client needs. We’re not just serving customers in buildings anymore.”
The Workforce Central Call Center is open Monday – Friday, 8:00 AM – 5:00 PM. New and existing customers can speak directly to a caseworker by calling 1-844-ETWORKS (389-6757). Nearly all the services handled by a staff member in center locations are available over the phone, making access convenient for our clients.
WSET has also expanded its footprint in recent years to include designated off-site locations through Mobile Workforce Centers. Three mobile centers currently navigate through the region, to bring staff-assisted services and computer job-search capability directly to areas in the region without a workforce center. The Mobile Workforce Centers are equipped with multiple computers, a meeting and training area and flat-screen televisions for presentations of community announcements, job postings and advertisements by firms looking for workers. A travel schedule for our Mobile Workforce Centers can be viewed on our Locations page. With the closure of the centers in Jacksonville and Henderson, The Mobile Workforce Center travel schedule has been enhanced to include more scheduled stops in the affected communities.
Job seekers may also fill out an online pre-application
clients to get the process started on applying for services. WSET will continue to maintain all services available in its five existing centers located in Athens, Longview, Marshall, Palestine, and Tyler.
For over 14 years, Cyndi McKinney built her career in staffing, recruitment, and human resources, earning respect as a strong leader and a results-driven professional. But in an instant, everything changed. She was unexpectedly let go—a moment that could have shattered her confidence and left her feeling lost. Instead of giving up, Cyndi chose to rise. She walked into Workforce Solutions East Texas determined to find a new path, and that’s where her journey of rediscovery began. Through the Reemployment Services and Eligibility Assessment (RESEA) program, Career Navigator Korey Harrison helped her see the value in her experience, refine her resume, and uncover transferable skills she hadn’t even realized she had. With his guidance, she embraced skill-building opportunities, automated her job search with help of the Virtual Recruiter system through the Work In Texas website , and was introduced to the WIOA program for training and career advancement. Through WIOA, Specialist Eileen Taylor showed Cyndi new possibilities—certifications, training programs, and job placement services. Cyndi stayed persistent, believing that the right door would open. One day, it did. Her Virtual Recruiter led her to a job posting for a WIOA Career Navigator role—right in the same office that had been walking beside her during her hardest days. She applied for the position and just a week later, received the call she had hoped for—she was offered the job. On June 30, 2025, Cyndi stepped into her new role with Workforce Solutions East Texas, carrying not only her years of HR expertise but also the resilience of someone who has faced uncertainty and emerged stronger. "The right help at the right moment doesn't just change your path — it rewrites your story,” Cyndi said as she reflected on her journey. Today, her journey has come full circle. She’s on a mission to empower others—to be the voice that reminds job seekers they are capable, the steady hand guiding those who feel lost, and living proof that no setback is final. With courage and determination, Cyndi isn’t just building a career—she’s helping others discover their own path to rise higher than they ever imagined.
Texas’ civilian labor force achieved another new record high of 15,850,100 after adding 10,800 people over the month and marking 60 of 62 months of growth. Over the year, Texas’ civilian labor force has added 237,800 people. Texas added 198,300 jobs over the year for an annual nonfarm growth rate of 1.4 percent, outpacing the national growth rate by 0.3 percentage points. The state had 14,329,200 total nonfarm jobs after decreasing by 1,900 positions over the month of June. The seasonally adjusted unemployment rate in Texas registered at 4.0 percent after decreasing by 0.1 percentage points over the month. “The increase in the civilian labor force and the drop in the unemployment rate highlight continued strength in the Texas economy,” said TWC Chairman Bryan Daniel. “TWC provides a number of tools for both job seekers and employers as we continue to grow the Texas labor force.” The Private Education and Health Services industry had the largest over-the-month increase in June after adding 6,900 jobs. Leisure and Hospitality added 3,000 jobs over the month while Information added 1,000. In addition, the Construction industry grew by 2.4 percent over the year in Texas and outperformed the industry’s growth rate nationally by 0.9 percentage points. “As Texas thrives, TWC is dedicated to empowering working Texans to share in that success," said TWC Commissioner Representing Labor Alberto Treviño III. "Through our strong partnerships and resources like WorkInTexas.com, targeted job fairs, and essential skills training, we're helping Texans capitalize on opportunities and achieve their career goals.” The Midland Metropolitan Statistical Area (MSA) had the lowest unemployment rate among Texas MSAs with a not seasonally adjusted rate of 3.0 percent in June, followed by the Amarillo and San Angelo MSAs at 3.1 percent. “TWC supports a business-friendly environment, which attracts employers to Texas, creates new career paths, and contributes to a more prosperous workforce,” said TWC Commissioner Representing Employers Joe Esparza. "Key sectors like Private Education and Health Services continue to add thousands of jobs and highlight the opportunities for Texas employers.” Employment estimates released by TWC are produced in cooperation with the U.S. Department of Labor’s Bureau of Labor Statistics. * All estimates are subject to revision. To access this and more employment data, visit TexasLMI.com . The Texas Labor Market Information Data for July is scheduled to be released on Friday, August 15, 2025, at 9:00 a.m. (CT).
The Texas Workforce Commission (TWC) is now accepting applications for Skills for Success, a special initiative with Texas State Technical College (TSTC) designed to equip Texas workers with essential workforce readiness skills. “TWC is proud to partner with TSTC on Skills for Success, a program that directly aligns with our mission to connect Texans with rewarding careers,” said TWC Chairman Bryan Daniel. “We are committed to ensuring our state’s employers have access to a skilled and adaptable workforce.” Through the Skills for Success grant, TWC covers all costs of specific TSTC training courses for eligible employers to create customized training packages. Employers of any size can select courses to meet their business and staffing needs. Courses train on skills such as communication, organization, teamwork, problem-solving, critical thinking, digital literacy, conflict resolution, time management, and more. “Skills for Success isn’t just a training program; it’s a launchpad for Texan careers,” said Commissioner Representing Labor Alberto Treviño III. “By equipping individuals with essential soft skills, we’re empowering them to earn better wages, secure fulfilling jobs, and build stronger futures for their families and communities.” Funded through the state’s Skills Development Fund, Skills for Success is available to private employers with full-time employees working anywhere in Texas. By developing and emphasizing the importance of these foundational skills, this program aims to improve employee performance, increase retention rates, and foster a more adaptable workforce to meet the evolving needs of Texas employers. “Small, medium, and large employers across the state have expressed the need for motivated employees who demonstrate technical and workforce readiness skills, like flexibility, leadership, and attention to detail,” said TWC Commissioner Representing Employers Joe Esparza. “The Skills for Success program will bridge a skills gap and create a stronger workforce for Texas employers.” Texas businesses interested in participating in the Skills for Success grant are encouraged to visit www.twc.texas.gov/sfs for the application, course catalog, eligibility requirements, and contact information.
