Workforce Solutions East Texas Service Location Changes

Workforce Solutions East Texas • January 31, 2020

Two Center Closures, New Partner Sites, Enhanced Mobile Workforce Center Travel Schedule

A large brick building with the name norman library on it
Workforce Solutions East Texas (WSET) announces service location changes for Cherokee and Rusk County residents with the closure of its centers in Jacksonville and Henderson, as well as the addition of a new partner site with the Jacksonville College Library, and an enhanced Mobile Workforce Center travel schedule. 

Workforce centers located in Jacksonville and Henderson closed at the end of December, which was approved by the WSET Board and confirmed by the Chief Elected Officials board. The centers were closed due to funding reductions and low visitor traffic. WSET is committed to continuing services in these areas and encourages new and existing customers to access services and assistance through other mediums, such as our new partner site, enhanced mobile workforce center travel schedule, centralized call center, and online services. 

WSET has established partnerships with community organizations to set up Access Point locations for job seekers to receive assistance. The first Access Point Site is now open at the Jacksonville College Library, located at 105 B J Albritton Dr in Jacksonville. This site has a WSET resource area where job seekers can register for WorkInTexas.com, receive assistance with job search, resume writing, workshops and access to resources during the service hours of Monday – Thursday, 8 AM to 4 PM. New Access Point Sites are also planned to open in Henderson and Emory in the coming months. 

“Our pledge is ‘Serving You Where You Are,’” said Doug Shryock, Executive Director for Workforce Solutions East Texas. “Workforce Solutions East Texas is committed to keeping up with the ever-changing needs and accessibility of our 14-county region customers, as well as being good stewards of the funding we are trusted with. While yes, some of our office doors may close, know that we have established service methods in order to continue meeting client needs. We’re not just serving customers in buildings anymore.”

The Workforce Central Call Center is open Monday – Friday, 8:00 AM – 5:00 PM. New and existing customers can speak directly to a caseworker by calling 1-844-ETWORKS (389-6757). Nearly all the services handled by a staff member in center locations are available over the phone, making access convenient for our clients. 

WSET has also expanded its footprint in recent years to include designated off-site locations through Mobile Workforce Centers. Three mobile centers currently navigate through the region, to bring staff-assisted services and computer job-search capability directly to areas in the region without a workforce center. The Mobile Workforce Centers are equipped with multiple computers, a meeting and training area and flat-screen televisions for presentations of community announcements, job postings and advertisements by firms looking for workers. A travel schedule for our Mobile Workforce Centers can be viewed on our Locations page. With the closure of the centers in Jacksonville and Henderson, The Mobile Workforce Center travel schedule has been enhanced to include more scheduled stops in the affected communities.

Job seekers may also fill out an online pre-application clients to get the process started on applying for services. WSET will continue to maintain all services available in its five existing centers located in Athens, Longview, Marshall, Palestine, and Tyler. 

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When Princess Tyeskie first walked into Workforce Solutions East Texas, she carried a deep determination to build a better life for herself and her children. As a single mother with experience in fast food and retail, she was ready for something more—something stable, meaningful, and aligned with the future she dreamed of.  Through the Workforce Innovation and Opportunity Act (WIOA) Program, Princess was placed at Dr. Willis Longview Footcare Clinic. It was a new environment, but she stepped into it with courage and purpose. Her professionalism, reliability, and warm spirit quickly stood out, and she soon became a trusted part of the team. By the end of her work experience, Princess had gained more than new skills—she had earned a direct hire with the clinic as a Medical Administrative Assistant. It was a life-changing moment that reflected her determination and the power of the opportunities WIOA provides. When asked about her experience, Princess shared: “Through the Workforce Solutions East Texas Youth Program, I was given the opportunity to gain hands-on experience in the medical field—the area I aspire to specialize in.” During her Work Experience at Dr. Willis Longview Footcare Clinic, Princess quickly demonstrated the professionalism, compassion, and determination that WSET staff always knew she had. She simply needed the opportunity to show it. The WIOA Work Experience program opened that door. “My dedication and ability to adapt to the clinic’s environment led to me being directly hired after completing my work experience. This achievement reflects my commitment, my work ethic, and my passion for providing quality medical care,” Princess states. Today, Princess stands in a career she once only dreamed about—one that brings stability, pride, and a renewed sense of purpose. Her success is more than a job; it’s a foundation for her children to look up to and build upon. More than that, it’s an invitation—an invitation for others to dream bigger, take the first step, and trust that transformation begins with opportunity. Princess’s journey serves as a reminder that even when life feels heavy, adjusting your crown and moving forward can lead to powerful new beginnings.
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Workforce Solutions East Texas recently hosted a Pop-Up Job and Resource Fair in Carthage, creating a one-stop shop for local residents seeking employment opportunities and support services. The event welcomed 32 job seekers, connected them with 4 local employers, and provided access to 3 community resource partners—all working together to help ease the career journey for Panola County residents. The goal of the fair was simple but impactful: bring direct assistance, meaningful connections, and additional support together in one place. Job seekers had the opportunity to speak directly with employers, explore available jobs, and connect with community organizations offering resources that can help remove barriers to employment. A highlight of the event was the introduction of Workforce Solutions East Texas’ new Mobile Career Center. The mobile unit is equipped with computers and employment resources and will be available every Wednesday at the Panola County Chamber of Commerce, giving residents continued access to services without needing to travel to a physical office. We were proud to co-partner on this event with our friends at the Panola County Chamber of Commerce, whose continued support of workforce development plays a vital role in strengthening the local community. Their commitment to connecting people with opportunity aligns closely with the mission of Workforce Solutions East Texas. Events like the Carthage Pop-Up Job and Resource Fair demonstrate the power of collaboration and community-focused solutions, helping residents take the next step toward meaningful employment and long-term success.
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